Returns and Exchanges

1. Full 30-day money back Guarantee

2. General Return Policy

3. Refunds

4. Exchanges

5. Costs of returns and exchanges

6. Faulty goods

7. Bespoke embroidered and monogrammed items

 

1. Full 30-day money back Guarantee

We are sure you will be delighted with our items, but if for any reason you would like to return your item/s, they can be returned in its original package for exchange or refund within 30 days of receipt. We gladly accept returns for most items in good condition (except for some specific products), we will refund your purchase price in full. If it is your first time returning an item from the USA/Canada, we have your shipping fee covered.


2. General Return Policy

1. Please ensure that you contact us within 30 days of shipment by emailing: customerservice@manitosilk.com and put "Return" in the subject line. We take great care to ensure that all orders are properly packaged and protected; however, if your order has arrived damaged, please contact email us immediately with "Damage" in the subject line.

2. The following items cannot be returned, refunded, or exchanged—①Silk underwear, ②Personalized items, ③Face masks.


3. Goods should be returned unworn and packaged as per the original order with all tags in place, folded and wrapped in the original tissue paper and inside the original unmarked gift box.


 4. Please provide us with the return tracking number once you sent the package out. Note that if an item(s) is being returned for a non-warranted reason (don't like, didn't fit), please return them in a condition that allows us to resell.  We cannot accept responsibility for carelessly handled/packed merchandise that cannot be resold.


5. We will endeavor to process returns or exchanges within one week of receipt and inspection of your item(s).  We will credit refunds to the credit card used in the original purchase . Please keep a copy of your shipping information for returns so that you can track the item.


3. Refunds

If you wish to receive a refund for returned items, eligible items need to be returned and reach us within 30 days of being received by you.


We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Please note that any shipping fees, international customs duties and taxes paid at checkout or on receipt of goods are not refundable and you will be refunded the product cost only. However, if it is your first time returning an item from the USA/Canada, we have your shipping fee covered.


Where a return is lost or stolen in transit to us, you should claim compensation from the team that shipped the item. We will not issue refunds for any items lost or stolen in transit to us.


4. Exchanges

Subject to stock availability, we will exchange eligible items that are returned to us within 30 days. Please let us know your exchange request via email and get a return address before. The new item will be shipped to you after the returned item has been received by us and checked.


Please note:

We only support one free exchange for each customer. For the second exchange request, you will be responsible for return shipping costs. The final interpretation of the terms and conditions belongs to MANITO team.

 

5. Costs of returns and exchanges

Please note that we do not accept COD shipments, please pre-pay freight costs for returned items. In the case of a manufacturer's defect, we will reimburse you for your return shipping costs. For non-defect returns, we will reimburse for the price of goods only.

 

PLEASE NOTE: return the product folded neatly, in its own package if at all possible, tightly packed if not. We will access charges for steaming and re-packing for carelessly handled returns.  These charges will range from $25 to $100 depending on the item and amount of work required to render it re-saleable.

 

6. Faulty goods

We take great care to ensure that all orders are properly packaged and protected; however, if your order has arrived damaged, please contact email us immediately with "Damage" in the subject line.

 

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.

 

7. Bespoke embroidered and monogrammed items

Please note that we are not able to refund or exchange personalized items. All sales of items that have been personalized with bespoke embroidery or monogrammed are final. Unless the item is faulty, no exchange, credit note or refund will be offered and the conditions set out above will not apply.


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