Shipping & Returns

Shipping & Returns

USA and Canada Shipping

We provide shipping to the Continental United States and Canada free of charge for orders of $50 or more through the US Postal Service/Canada Post. Our standard free shipping program uses Priority Mail in both countries. Depending on your location, shipping via this method can take anywhere from 4 to 8 days. For an additional charge, we can express ship your order.  This will shorten delivery time to between 3 and 6 business days.

International Shipping & Returns

Outside of North America, Manito ships to more than 200 countries in partnership with GlobalShopex.  If you have a question about your international order, returns or questions about shipping to your region, you can reach GlobalShopex through email at: customercare@globalshopex.com or by calling (786) 391-4868.   You may also use our International Checkout feature in the shopping cart, to estimate shipping, duty and taxes, before committing to a purchase.

Guarantee and Return Policy

Full 30-day money back Guarantee

If you are not completely satisfied with your Manito product,  you have not used or washed the product and you return it to us in its original package within 30 days of shipment date, we will refund your purchase price in full.

Return Process

Please ensure that you contact us within 30 days of shipment. You will find a variety of ways to contact us  including our toll free telephone 877-540-7455 or email: info@manitosilk.com We take great care to ensure that all orders are properly packaged and protected; however, if your order has arrived damaged, please contact us immediately.

Please note that we do not accept COD shipments, please pre-pay freight costs for returned items. In the case of a manufacturer's defect, we will reimburse you for your return shipping costs. For non-defect returns, we will reimburse for the price of goods only. Returns should be sent to the following addresses:

usa

Manito Linens Ltd.
ATTEN: Returns
1465 Slater Road,
Ferndale, WA 98248-5007
Toll Free: 877-540-7455 (SILK)

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Manito Linens Ltd.
ATTEN: Returns
19332 24th Ave
Surrey BC V3S3Z9
Toll Free: 877-540-7455 (SILK)

We require a copy of the invoice to be included in return shipments to ensure accurate processing. Please note that Manito cannot accept responsibility for damage to items returned during shipping. Please use the product's original packaging for the best shipping protection.

We will endeavour to process returns or exchanges within one week.  We will credit refunds to the credit card used in the original purchase . Please keep a copy of your shipping information for returns so that you can track the item.