Close-up view of silk threads on a loom, detailing MANITO's expert silk weaving craftsmanship.
How do I cancel or modify my order?

If you wish to cancel or amend your order please email customerservice@manitosilk.com, quoting your order number, as soon as possible. We will do our best to accommodate any changes requested however, once an order has been processed we cannot guarantee that it can be canceled or amended.

Why didn't I get an email about my order?

Our confirmation and notification letter is sent out automatically by our ordering system. If you didn’t receive the email, you may have entered your email incorrectly or it could have been sent to your spam folder. Contact MANITO customer service at customerservice@manitosilk.com immediately if you have not received your email. We will confirm your order on our site and send you another email with your order number and order status.

For wholesale, corporate & bulk orders

MANITO Online not only sells to consumers, but also to wholesalers or resellers. We officially launched the bulk order program to invite you to join us to make silk available for more. We are confident that MANITO will be a great choice to impress your guests with a luxurious experience, whether you want to improve your hospitality, airline service, etc.

 

*Do You Offer Samples?

We do not send out samples for now. If you want to sample a product before ordering, please place an order directly through our website.

 

*Do you offer embroidery/customization services on your products?

Currently, we offer embroidery and size customization for part of the products. Please kindly know that an extra fee is needed for embroidery or custom service.

 

More Information

To Receive More Information About Our Pricing or to Receive a Quote on a Potential Order, Contact Us and Provide as Many Specifics Regarding the Order as Possible.

 

For corporate inquiries, please email info@manitosilk.com

What to look for when buying silk?

When you’re buying silk, you must pay attention to the type of silk, the type of weave, the weight of the fabric, and the workmanship. One hundred percent long-strand mulberry silk is the only way to go. It produces a longer, wider, more durable thread than wild silk.

 

And if you’re buying the best silk, you’re going to want the best weave. Charmeuse silk and Crêpe de Chine are both nice because they are both silks in regard to the lightness, softness and comfortable feeling. You also need fabric with the right weight and this is measured in momme, and the sweet spot for bedding and sleepwear is 22. Deeper, richer and more durable than most, it still drapes beautifully and it breathes perfectly in warm weather.

 

And finally, great silk needs great workmanship. It’s a very tough fabric to sew and when you see the shoddy workmanship behind so many online brands, you start to realize that with silk a cheap price means a cheap product. So when you’re buying silk products, make sure that you know what to look for so you can get the quality that you deserve.

What is mulberry silk?

It comes from the spun cocoons of silkworms that have eaten only mulberry leaves, and it’s like a super food for these little guys. One hundred percent long-stand mulberry silk is the only way to go. It produces a longer, wider, more durable thread than wild silk.

 

For thousands of years, the finest white mulberry trees have grown in China, and to this day the best silk producers still get their silk from there. Throughout the country, there are mulberry farms where thousands of silkworms eat nothing but mulberry leaves. And this is definitely one case where farmed is better than wild. Wild silk is plainly just not as good because the sericin of it is less than that of domestic silk. Make sure that when you’re buying silk products, it’s 100% mulberry silk.

What is momme count?

Silk isn’t like cotton, it is too fine to measure by thread count, so those who know will give you a momme count. Momme count is a standard unit of fabric weight, so the lower the count, the thinner the fabric. For a robe or pajama set, a momme count of 19-22 is excellent.

 

When it comes to your bedding, you don’t want to go too light or too heavy. For example, 25 momme count -you’re going to feel like you’re sleeping under a curtain. So if you want to be right in the perfect zone, it’s 22, which is the magic number for optimal depth and durability.

How to choose the weave of silk garments?

If you’re buying the best silk, you’re going to want the best weave. Charmeuse silk and Crêpe de Chine are both nice because they are both silks in regard to the lightness, softness and comfortable feeling.

The best charmeuse is produced on traditional narrow looms and has a luxuriously subtle sheen on the front side and a smooth matte finish on the back. The luster and delicate hand make charmeuse suited to lingerie, flowing evening gowns, and draped blouses. If you prefer your clothes to be glossy and shinning, and money is not a problem for you, then Charmeuse is a better option.

Crêpe de Chine is a fine, lightweight silk with a plain weave and crêpe-twist filling. If you would like to try some daily wear that is more wrinkle-resistant and matte, then we suggest you go to Crêpe de Chine.

How to choose the right size?

We go to great lengths to ensure the cut of each one of our styles hangs beautifully on the body. You could find a size reference and further details about the cut and fit of each individual item available on every product page. Customers may compare the reference measurements with your own to find the best choice.

The product I'm looking for is out of stock, will you be re-stocking it?

As some of our products are produced in limited quantities and may run out of stock, we constantly update the site with the latest product availability.

 

Although we cannot always guarantee the availability of all products, our Customer care team would be happy to assist you if you are looking for a particular product and cannot find it on our site.

Why is there a color difference?

MANITO has endeavored to optimize the accuracy of all product images and colors featured on the site as much as possible. However, the display of product colors depends significantly on the user’s computer monitor and we cannot guarantee the level of accuracy achieved on every individual user’s monitor.

Personalization and monogram service

Details of all our customization services, including imagery of the fonts and styles on offer, can be found on the Personalization Page of the website. To enquire or place an order, please email info@manitosilk.com. Please do not order the product before you get in touch with the bespoke team, they will process the whole order for you.

How to take care of silk products?

Some people might think of silk as being difficult to care for, but here at MANITO, we have made it very easy for you to enjoy fine mulberry silk without the hassle. Our silk is machine washable, using the delicate cycle in cold water. Wash silk with other silks or alone. You don’t want to risk snagging the delicate fabric on a zipper or having it pill from rubbing up against a coarser fabric inside the washing machine.

If you have smaller items like sleepwear, eye masks or pillowcases, it is easy to wash by hand, although you must be careful not to wring out silk too forcefully when you want to dry it. Just gently squeeze the excess water out of the items and shake them a few times to get out the extra moisture & protect the fabric from wrinkling. Using a gentle detergent like MANITO Delicate Care Laundry Liquid or other gentle all-natural laundry soap to help your silk look and feel amazing for years.

To dry, either hang it to dry or put it in the dryer with no heat on the air fluff. This is very important as heat will quickly damage your beautiful silk. If you have sheets, take them out of the dryer when they are slightly damp. Just put them on your bed, smooth out the fabric and allow it to dry naturally. That is how you get any wrinkles or creases out of the silk without having to iron it.

If you have any questions about how to care for silk, please let us know by email customerservice@manitosilk.com. We are passionate about silk and want to make sure you have the most wonderful and luxurious experience with your beautiful MANITO silk.

Where does MANITO ship to, and how long does it take?

At this time, MANITO only offer USA and Canada shipping for orders from our official website. Customer in other countries or regions can also browse our website. If you want to place an international order, please contact us through email at: info@manitosilk.com.

Usually, your order will be fulfilled within 2-5 business days, please check on the information in the product detail page. For orders with custom embroidery, it usually takes another 5-7 business days to be fulfilled. Normally it will take about 3-10 business days in transit. The arrival time varies from country to country. MANITO are not responsible for any unanticipated delays caused by destination customs clearance processes.

MANITO will provide you with the tracking information after your order ships out. Please kindly note that P.O. Boxes’ addresses and military addresses (APO, FPO) cannot be delivered. Any Questions, please feel free to contact us via email at customerservice@manitosilk.com.

How can I track my order?

1. A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.

2. A tracking number will be sent to you by e-mail once your order has been dispatched. Using the tracking number and link provided in this email you will be able to track your order, register further instruction for the courier (e.g. to leave the parcel with a neighbor) or opt to change the delivery address. Please note that changes to the delivery address can only be facilitated within the same country as the original delivery address.

What are the international taxes, duties, etc., that I have to pay?

International deliveries outside the United States may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MANITO is not responsible for these charges if they are applied and are your responsibility as the customer.

Gift service: Can my item be gifted and wrapped?

All MANITO products are wrapped in tissue paper in a signature branded box that is perfect for gift giving. At the same time, we can also include an exclusive MANITO message card to send with your gift, all you need to do is select the gift card option on the order confirmation page and edit your message.

What is your return policy and how to request a return?

We are sure you will be delighted with our items, but if for any reason you would like to return your item/s, they can be returned for exchange or refund within 30 days of receipt. We gladly accept returns for most items in good condition (except for some specific products, please see our Returns page). If you like to request a return or exchange, please email customerservice@manitosilk.com. We aim to respond to your query within 1-3 business days. For our full returns policy, please see our Returns page.

How long will it take for my return to be processed?

Once we receive your return, it will be processed for up to 3 business days. You will receive a confirmation email once your return is completed, your account has been credited, or your exchange has been shipped. Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account.

If you couldn’t receive the money in time, please feel free to email: customerservice@manitosilk.com.

What payment method does MANITO accept?

MANITO website accepts several payment methods, such as PayPal, Visa, MasterCard, etc.

Why can't I check out?

You can try these methods as follows:

1. We suggest you change a device or browser and try again. Sometimes certain aspects of checkout won’t display or function properly.

2. And you are suggested to try and check out using PayPal express check out to see if that helps. If you’re still having trouble, please feel free to contact our email customerservice@manitosilk.com and let us know in detail and we’ll investigate further.

Why was my payment declined?

Payment may be declined for several reasons since you paid via different payment methods.

If you have trouble paying via credit card:

Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address.

Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review.

In the case that your payment is still refused, we suggest you try another card at checkout or pay us via PayPal.

If you paid via PayPal, and your payment was declined, you may need to:

1. Confirm the email address associated with PayPal.

2. Update the expiration date or billing address associated with your credit or debit card.

3. Confirm your credit or debit card so we know you’re the card owner.

4. Go through a security check so we can confirm your identity.

5. Resolve a limitation placed on your account. If you want to know further information about being declined, you are suggested to contact the payment method provider directly.

Do I have to register to place an order? How and why should I register?

Registration is not obligatory to explore the site or place orders. However, creating an account gives you access to some benefits. Here are some benefits when you register with MANITO:

1. Saving your personal and payment for fast and easy checkout and stress-free returns.

2. Easy access to your order status and order history.

3. Saving items in your shopping cart for later.

4. Enjoy sweet deals with our exclusive discounts, promotions, and special offers. Registering for the first time is very easy. Click on the “Account” button at the top right of the page, and select the “Register” button.

What should I do if I forget my account password?

Don’t worry if you forget your password. Simply go to the ‘Login’ page and click the ‘Forgot Password’ button. Insert your email address, click send, and we’ll send you a link to change your password.

Will my information be shared with third parties?

We take data protection very seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. Please read our Privacy Policy for full information.

Why can't I log into my MANITO account?

If you’re having problems logging into your account, here are some reasons that may cause this:

1. You do not create any accounts on the MANITO website.

2. You may have entered the wrong email or password.

3. You have multiple accounts. If you still could not log into your account after checking, please feel free to our customer service at customerservice@manitosilk.com for help.

Will MANITO save my personal information?

We respect your privacy and keep your personal information confidential. We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

When you visit our site, your information collected is stored by your browsers. We use cookies and similar technologies, cookies can be used to recognize your IP address and provide faster access to our site. We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. Please read our Privacy Policy for full information.

Will my personal and payment information be safe?

The security and privacy of your personal information are of the utmost importance to MANITO. We implement a variety of security measures to maintain the safety of your personal information.

All the transactions made on MANITOsilk.com are secure. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet.

MANITO has partnered with PayPal and we recommend using PayPal payments, which are safer payments worldwide, to ensure the highest possible service and security. All your financial details will be received and processed only by PayPal secure servers. The padlock symbol next to the address bar of the page beginning with “https” indicates that you are in a secure setting.

How do I cancel or modify my order?

If you wish to cancel or amend your order please email customerservice@manitosilk.com, quoting your order number, as soon as possible. We will do our best to accommodate any changes requested however, once an order has been processed we cannot guarantee that it can be canceled or amended.

Why didn’t I get an email about my order?

Our confirmation and notification letter is sent out automatically by our ordering system. If you didn’t receive the email, you may have entered your email incorrectly or it could have been sent to your spam folder. Contact MANITO customer service at customerservice@manitosilk.com immediately if you have not received your email. We will confirm your order on our site and send you another email with your order number and order status.

For wholesale, corporate & bulk orders

MANITO Online not only sells to consumers, but also to wholesalers or resellers. We officially launched the bulk order program to invite you to join us to make silk available for more. We are confident that MANITO will be a great choice to impress your guests with a luxurious experience, whether you want to improve your hospitality, airline service, etc.

*Do You Offer Samples?

We do not send out samples for now. If you want to sample a product before ordering, please place an order directly through our website.

*Do you offer embroidery/customization services on your products?

Currently, we offer embroidery and size customization for part of the products. Please kindly know that an extra fee is needed for embroidery or custom service.

More Information

To Receive More Information About Our Pricing or to Receive a Quote on a Potential Order, Contact Us and Provide as Many Specifics Regarding the Order as Possible.

For corporate inquiries, please email info@manitosilk.com

What to look for when buying silk?

When you’re buying silk, you must pay attention to the type of silk, the type of weave, the weight of the fabric, and the workmanship. One hundred percent long-strand mulberry silk is the only way to go. It produces a longer, wider, more durable thread than wild silk.

And if you’re buying the best silk, you’re going to want the best weave. Charmeuse silk and Crêpe de Chine are both nice because they are both silks in regard to the lightness, softness and comfortable feeling. You also need fabric with the right weight and this is measured in momme, and the sweet spot for bedding and sleepwear is 22. Deeper, richer and more durable than most, it still drapes beautifully and it breathes perfectly in warm weather.

And finally, great silk needs great workmanship. It’s a very tough fabric to sew and when you see the shoddy workmanship behind so many online brands, you start to realize that with silk a cheap price means a cheap product. So when you’re buying silk products, make sure that you know what to look for so you can get the quality that you deserve.

What is mulberry silk?

It comes from the spun cocoons of silkworms that have eaten only mulberry leaves, and it’s like a super food for these little guys. One hundred percent long-stand mulberry silk is the only way to go. It produces a longer, wider, more durable thread than wild silk.

For thousands of years, the finest white mulberry trees have grown in China, and to this day the best silk producers still get their silk from there. Throughout the country, there are mulberry farms where thousands of silkworms eat nothing but mulberry leaves. And this is definitely one case where farmed is better than wild. Wild silk is plainly just not as good because the sericin of it is less than that of domestic silk. Make sure that when you’re buying silk products, it’s 100% mulberry silk.

What is momme count?

Silk isn’t like cotton, it is too fine to measure by thread count, so those who know will give you a momme count. Momme count is a standard unit of fabric weight, so the lower the count, the thinner the fabric. For a robe or pajama set, a momme count of 19-22 is excellent.

When it comes to your bedding, you don’t want to go too light or too heavy. For example, 25 momme count -you’re going to feel like you’re sleeping under a curtain. So if you want to be right in the perfect zone, it’s 22, which is the magic number for optimal depth and durability.

How to choose the weave of silk garments?

If you’re buying the best silk, you’re going to want the best weave. Charmeuse silk and Crêpe de Chine are both nice because they are both silks in regard to the lightness, softness and comfortable feeling.

The best charmeuse is produced on traditional narrow looms and has a luxuriously subtle sheen on the front side and a smooth matte finish on the back. The luster and delicate hand make charmeuse suited to lingerie, flowing evening gowns, and draped blouses. If you prefer your clothes to be glossy and shinning, and money is not a problem for you, then Charmeuse is a better option.

Crêpe de Chine is a fine, lightweight silk with a plain weave and crêpe-twist filling. If you would like to try some daily wear that is more wrinkle-resistant and matte, then we suggest you go to Crêpe de Chine.

How to choose the right size?

We go to great lengths to ensure the cut of each one of our styles hangs beautifully on the body. You could find a size reference and further details about the cut and fit of each individual item available on every product page. Customers may compare the reference measurements with your own to find the best choice.

The product I’m looking for is out of stock, will you be re-stocking it?

As some of our products are produced in limited quantities and may run out of stock, we constantly update the site with the latest product availability.

Although we cannot always guarantee the availability of all products, our Customer care team would be happy to assist you if you are looking for a particular product and cannot find it on our site.

Why is there a color difference?

MANITO has endeavored to optimize the accuracy of all product images and colors featured on the site as much as possible. However, the display of product colors depends significantly on the user’s computer monitor and we cannot guarantee the level of accuracy achieved on every individual user’s monitor.

Personalization and monogram service

Details of all our customization services, including imagery of the fonts and styles on offer, can be found on the Personalization Page of the website. To enquire or place an order, please email info@manitosilk.com. Please do not order the product before you get in touch with the bespoke team, they will process the whole order for you.

How to take care of silk products?

Some people might think of silk as being difficult to care for, but here at MANITO, we have made it very easy for you to enjoy fine mulberry silk without the hassle. Our silk is machine washable, using the delicate cycle in cold water. Wash silk with other silks or alone. You don’t want to risk snagging the delicate fabric on a zipper or having it pill from rubbing up against a coarser fabric inside the washing machine.

If you have smaller items like sleepwear, eye masks or pillowcases, it is easy to wash by hand, although you must be careful not to wring out silk too forcefully when you want to dry it. Just gently squeeze the excess water out of the items and shake them a few times to get out the extra moisture & protect the fabric from wrinkling. Using a gentle detergent like MANITO Delicate Care Laundry Liquid or other gentle all-natural laundry soap to help your silk look and feel amazing for years.

To dry, either hang it to dry or put it in the dryer with no heat on the air fluff. This is very important as heat will quickly damage your beautiful silk. If you have sheets, take them out of the dryer when they are slightly damp. Just put them on your bed, smooth out the fabric and allow it to dry naturally. That is how you get any wrinkles or creases out of the silk without having to iron it.

If you have any questions about how to care for silk, please let us know by email customerservice@manitosilk.com. We are passionate about silk and want to make sure you have the most wonderful and luxurious experience with your beautiful MANITO silk.

Where does MANITO ship to, and how long does it take?

At this time, MANITO only offer USA and Canada shipping for orders from our official website. Customer in other countries or regions can also browse our website. If you want to place an international order, please contact us through email at: info@manitosilk.com.

Usually, your order will be fulfilled within 2-5 business days, please check on the information in the product detail page. For orders with custom embroidery, it usually takes another 5-7 business days to be fulfilled. Normally it will take about 3-10 business days in transit. The arrival time varies from country to country. MANITO are not responsible for any unanticipated delays caused by destination customs clearance processes.

MANITO will provide you with the tracking information after your order ships out. Please kindly note that P.O. Boxes’ addresses and military addresses (APO, FPO) cannot be delivered. Any Questions, please feel free to contact us via email at customerservice@manitosilk.com.

How can I track my order?

1. A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.

2. A tracking number will be sent to you by e-mail once your order has been dispatched. Using the tracking number and link provided in this email you will be able to track your order, register further instruction for the courier (e.g. to leave the parcel with a neighbor) or opt to change the delivery address. Please note that changes to the delivery address can only be facilitated within the same country as the original delivery address.

What are the international taxes, duties, etc., that I have to pay?

International deliveries outside the United States may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MANITO is not responsible for these charges if they are applied and are your responsibility as the customer.

Gift service: Can my item be gifted and wrapped?

All MANITO products are wrapped in tissue paper in a signature branded box that is perfect for gift giving. At the same time, we can also include an exclusive MANITO message card to send with your gift, all you need to do is select the gift card option on the order confirmation page and edit your message.

What is your return policy and how to request a return?

We are sure you will be delighted with our items, but if for any reason you would like to return your item/s, they can be returned for exchange or refund within 30 days of receipt. We gladly accept returns for most items in good condition (except for some specific products, please see our Returns page). If you like to request a return or exchange, please email customerservice@manitosilk.com. We aim to respond to your query within 1-3 business days. For our full returns policy, please see our Returns page.

How long will it take for my return to be processed?

Once we receive your return, it will be processed for up to 3 business days. You will receive a confirmation email once your return is completed, your account has been credited, or your exchange has been shipped. Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. If you couldn’t receive the money in time, please feel free to email: customerservice@manitosilk.com.

What payment method does MANITO accept?

MANITO website accepts several payment methods, such as PayPal, Visa, MasterCard, etc.

Why can’t I check out?

You can try these methods as follows:

1. We suggest you change a device or browser and try again. Sometimes certain aspects of checkout won’t display or function properly.

2. And you are suggested to try and check out using PayPal express check out to see if that helps. If you’re still having trouble, please feel free to contact our email customerservice@manitosilk.com and let us know in detail and we’ll investigate further.

Why was my payment declined?

Payment may be declined for several reasons since you paid via different payment methods.

If you have trouble paying via credit card:

Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address.

Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review.

In the case that your payment is still refused, we suggest you try another card at checkout or pay us via PayPal.

If you paid via PayPal, and your payment was declined, you may need to:

1. Confirm the email address associated with PayPal.

2. Update the expiration date or billing address associated with your credit or debit card.

3. Confirm your credit or debit card so we know you’re the card owner.

4. Go through a security check so we can confirm your identity.

5. Resolve a limitation placed on your account. If you want to know further information about being declined, you are suggested to contact the payment method provider directly.

Do I have to register to place an order? How and why should I register?

Registration is not obligatory to explore the site or place orders. However, creating an account gives you access to some benefits.

Here are some benefits when you register with MANITO:

1. Saving your personal and payment for fast and easy checkout and stress-free returns.

2. Easy access to your order status and order history.

3. Saving items in your shopping cart for later.

4. Enjoy sweet deals with our exclusive discounts, promotions, and special offers.

Registering for the first time is very easy. Click on the “Account” button at the top right of the page, and select the “Register” button.

What should I do if I forget my account password?

Don’t worry if you forget your password. Simply go to the ‘Login’ page and click the ‘Forgot Password’ button. Insert your email address, click send, and we’ll send you a link to change your password.

Will my information be shared with third parties?

We take data protection very seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. Please read our Privacy Policy for full information.

Why can’t I log into my MANITO account?

If you’re having problems logging into your account, here are some reasons that may cause this:

1. You do not create any accounts on the MANITO website.

2. You may have entered the wrong email or password.

3. You have multiple accounts. If you still could not log into your account after checking, please feel free to our customer service at customerservice@manitosilk.com for help.

Will MANITO save my personal information?

We respect your privacy and keep your personal information confidential. We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

When you visit our site, your information collected is stored by your browsers. We use cookies and similar technologies, cookies can be used to recognize your IP address and provide faster access to our site. We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. Please read our Privacy Policy for full information.

Will my personal and payment information be safe?

The security and privacy of your personal information are of the utmost importance to MANITO. We implement a variety of security measures to maintain the safety of your personal information.

All the transactions made on MANITOsilk.com are secure. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet.

MANITO has partnered with PayPal and we recommend using PayPal payments, which are safer payments worldwide, to ensure the highest possible service and security. All your financial details will be received and processed only by PayPal secure servers. The padlock symbol next to the address bar of the page beginning with “https” indicates that you are in a secure setting.