Shipping & Returns

USA and Canada Shipping

We provide shipping to the Continental United States and Canada free of charge for all orders of $50 or more through the US Postal Service/Canada Post. Our standard free shipping program uses Priority Mail in both countries. Depending on your location, shipping via this method can take anywhere from 4 to 8 days. For an additional 5% charge, we can express ship your order. This will shorten delivery time to between three and six business days.

International Shipping

We do ship internationally, however there are some countries we exclude. Please contact us via email if you would like to place an international order (please see Contact page). We will respond with a shipping estimate of cost and timing. Manito Luxury Silk is not responsible for import duties, brokerage fees, or taxes.

Guarantee and Return Policy

Full 30-day money back Guarantee

If you are not completely satisfied with your Manito product,  you have not used or washed the product and you return it to us in its original package within 30 days of shipment date, we will refund your purchase price in full.

Return Process

Please ensure that you contact us within 30 days of shipment. You will find a variety of ways to contact us  including our toll free telephone 877-540-7455 or email. We take great care to ensure that all orders are properly packaged and protected; however, if your order has arrived damaged, please contact us immediately.

Please note that we do not accept COD shipments, please pre-pay freight costs for returned items. In the case of a manufacturer's defect, we will reimburse you for your return shipping costs. For non-defect returns, we will reimburse for the price of goods only. Returns should be sent to the following addresses:

Manito Linens Ltd.
ATTN: Returns
1465 Slater Road,
Ferndale, WA 98248-5007
  

Manito Linens Ltd.
ATTN: Returns
1822 West 1st Ave
Vancouver, BC V6J 1G5

We require a copy of the invoice to be included in return shipments to ensure accurate processing. Please note that Manito cannot accept responsibility for damage to items returned during shipping. Please use the product's original packaging for the best shipping protection.

We will endeavour to process returns or exchanges within one week.  We will credit refunds to the credit card used in the original purchase . Please keep a copy of your shipping information for returns so that you can track the item. Call us toll free at 877-540-7455 weekdays from 10:00am to 6:00pm PST or email us to check on the status of your exchange or refund.